Sentiment analysis holds a pivotal role in the hospitality industry, where customer satisfaction is the cornerstone of success. It provides deep insights into guest experiences, transcending numerical ratings to reveal the nuances of what customers value or criticize. Utilizing a dataset from Booking.com, this analysis leverages attributes like 'Reviewer_Nationality', 'Negative_Review',and 'Positive_Review' to capture sentiments from a global audience and the impact of word usage on guest perceptions.
Ultimately,this sentiment analysis transcends its technical roots to become a catalyst forbusiness growth and guest experience innovation. It forges a link between datascience and customer service, translating complex datasets into valuableoperational strategies, and setting a new standard for hospitality excellence.
Analysis of Hotel Customer Sentiments
Machine Learning
Python
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